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<< Click to Display Table of Contents >> Navigation: Getting help > License Code related errors |
If you are using a demo version or received a License Code (instead of a USB dongle), the following errors might appear while starting INTERACT:
Error |
Meaning |
Action |
|---|---|---|
8 |
The hardware ID* has changed |
Contact support and send along the License Code |
9 |
The number of allowed hardware ID's is reached |
Contact support and send along the License Code |
15 |
The Mangold license server is down and cannot be reached |
Make sure communication is not blocked by a firewall, proxy or virus scanner. |
16 |
The computer has no internet connection |
Make sure communication is not blocked by a firewall, proxy or virus scanner. Try to reach google.com |
20 |
Unknown product |
Contact support and send along the License Code |
21 |
Too many products are linked to this Code |
Contact support and send along the License Code |
*Hardware ID
The hardware ID is generated from a number of components on your computer.
The license Code is linked to a particular hardware ID during activation. Moving to another computer means the the previous hardware ID must be deactivated.
Currently there is no automated process to do that.
Some major Windows updates, or the exchange of a hard drive or network card might result in this hardware ID related error even though you are still on the same computer.
Contact support@mangold-international.com to resolve the issue.